Please note: You can only place an order and view product prices after registering.
Please note: You can only place an order and view product prices after registering. These General Terms and Conditions (“GTC”) apply to all orders for goods placed via the online store of
arcotec GmbH
Rotweg 24, 71297 Mönsheim, Germany
– hereinafter referred to as “arcotec” or “we” –
by customers as defined in Section 1.2.
The online shop is intended exclusively for business customers.
A business customer is any natural or legal person or partnership with legal capacity that, at the time of concluding the legal transaction, is acting in the course of its commercial or independent professional activity (Section 14 of the German Civil Code (BGB)).
Contracts with consumers (Section 13 BGB) are not concluded via this web shop. arcotec is entitled to refuse orders if there are concrete indications that the customer is a consumer.
Any conflicting, deviating, or supplementary General Terms and Conditions of the customer shall only become part of the contract if arcotec expressly agrees to their validity in writing. Silence shall not be deemed consent.
Individual agreements with the customer (including ancillary agreements, supplements, and amendments) take precedence over these General Terms and Conditions, provided they are made in writing (text form suffices).
The customer’s contractual partner is
arcotec GmbH
Legally represented by Managing Director Sebastian Bloss
Rotweg 24
71297 Mönsheim, Germany,
Telephone: +49704492120
Email: info@arcotec.com
Mannheim Commercial Register
HRB 51565-M
VAT ID: DE144525337
Use of the webshop may require registration as a customer. Registration is reserved exclusively for businesses.
The customer is obligated to provide complete and truthful information upon registration and when placing an order, and to update any changes.
The following information must be provided when placing an order:
Arcotec is entitled to request proof of business status (e.g., business registration, commercial register extract, VAT ID) and to suspend customer accounts or postpone orders until such verification is successfully completed.
Arcotec may reject registrations without providing reasons or suspend user accounts, particularly in cases of false information, late payment, misuse of the web shop, or other breaches of obligation.
The presentation of products in the online store does not constitute a legally binding offer. It is merely a selection of products.
The customer may select products in the online store and add them to the shopping cart. Before submitting the order, the customer may view and modify the selected products at any time.
By clicking the “Order now with payment obligation” button, the customer submits a binding offer to conclude a purchase contract for the goods in the shopping cart (“Order”).
arcotec will immediately confirm receipt of the order via email (“Order Confirmation”).
This acknowledgment of receipt merely confirms that arcotec has received the order and does not constitute acceptance of the offer, unless expressly stated otherwise in the email.
The contract is not concluded until arcotec accepts the customer’s order by means of an express order confirmation in writing (e.g., via email) or ships the ordered goods to the customer and confirms the shipment to the customer in writing (e.g., shipping confirmation).
If no express order confirmation is issued, the contract is concluded at the latest upon delivery/shipment of the goods.
arcotec is not obligated to accept orders. arcotec may reject orders in whole or in part, particularly in cases of unavailability of the goods, outstanding debts, doubts regarding creditworthiness, obviously incorrect or incomplete information, or doubts regarding the customer’s status as a business entity. In this case, arcotec will inform the customer and, if applicable, refund any payments already made.
All prices listed in the online store are net prices in euros, which is the binding currency of the contract, and are exclusive of applicable sales tax, any (local) customs duties, fees, and shipping and handling costs.
The shipping and handling costs specified during the ordering process apply only to the delivery countries/regions listed there.
Deliveries to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Unless otherwise agreed, the following payment methods are available in the online shop:
a) Prepayment / Bank Transfer
After order confirmation, the customer will receive an invoice or payment instructions. The invoice amount is due immediately. Shipping will only take place after full payment has been received in the account specified by arcotec.
b) Credit Card
Accepted cards: [PLACEHOLDER: e.g., “Visa, MasterCard, …”]
The credit card will be charged no earlier than upon issuance of the order confirmation and no later than upon shipment of the goods.
Payment processing is handled by a payment service provider (Payone). Its General Terms and Conditions apply.
arcotec is entitled, in individual cases, to exclude certain payment methods, to make a delivery only against advance payment, or to demand appropriate security.
The customer shall be in default of payment without further notice if the invoice amount is not paid in full within 10 days of the invoice date. In the event of default, arcotec is entitled to charge default interest at the statutory rate as well as to claim further damages resulting from the default.
A payment is not considered to have been made until arcotec has final and unconditional access to the amount.
Unless otherwise agreed in individual cases, delivery is ex works (EXW arcotec GmbH, Rotweg 24, 71297 Mönsheim, Germany).
The risk of accidental loss and accidental deterioration of the goods passes to the customer no later than upon handover to the forwarding agent, carrier, or any other person designated to carry out the shipment. This also applies to partial deliveries.
Stated delivery times are—unless expressly designated as binding—non-binding estimates. They are subject to correct and timely delivery by our suppliers.
Events of force majeure and other circumstances that are unforeseeable, extraordinary, or not attributable to either party (e.g., strikes, lockouts, operational disruptions, government interventions, transport disruptions, pandemics) shall extend agreed delivery times by the duration of the disruption plus a reasonable restart period.
arcotec is entitled to make partial deliveries, provided this is reasonable for the customer.
If the customer is in default of acceptance, fails to cooperate, or if delivery is delayed for reasons attributable to the customer (including in the event of default in payment), arcotec is entitled to demand reimbursement for any additional costs incurred as a result (e.g., storage, handling, return transport, or insurance costs).
Arcotec retains title to the delivered goods until all current and future claims arising from the ongoing business relationship with the customer have been paid in full (extended retention of title).
The customer may resell or process the goods subject to retention of title in the ordinary course of business. Pledging or transfer by way of security is not permitted.
If the goods subject to retention of title are processed, combined, or mixed, arcotec shall acquire co-ownership of the new item in the ratio of the invoice value of the goods subject to retention of title to the value of the new item at the time of processing.
The customer hereby assigns to arcotec, by way of security, all claims arising from the resale of the goods subject to retention of title in the amount of the invoice value of the goods subject to retention of title. arcotec accepts this assignment. The customer remains authorized to collect the claims until revoked by arcotec.
The customer must immediately notify arcotec in writing of any enforcement measures by third parties against the goods subject to retention of title or against assigned claims and must assist in defending against such measures.
Unless otherwise specified in these Terms and Conditions, the customer’s rights in the event of material defects or defects of title are governed by the statutory provisions of sales law (Sections 433 et seq. of the German Civil Code (BGB)), subject to the following restrictions.
The customer must inspect the delivered goods immediately upon delivery and notify arcotec in writing of any defects without delay within a reasonable period of time. Section 377 of the German Commercial Code (HGB) applies accordingly. If the customer fails to inspect the goods or notify arcotec of defects in a timely manner, the goods shall be deemed accepted with respect to the defect in question.
In the event of a justified and timely notice of defects, arcotec shall, at its discretion, provide subsequent performance by repair or replacement.
If subsequent performance fails within a reasonable period, the customer may reduce the purchase price or—in the case of a defect that is not merely minor—withdraw from the contract.
The warranty period is 12 months from delivery of the goods.
This does not apply in cases of fraudulent concealment of defects, in cases where guarantees have been assumed, in cases of personal injury, or in cases of claims under the Product Liability Act.
Wear parts and parts subject to natural wear and tear are covered by the warranty only to the extent that a material or manufacturing defect exists. Consumables are excluded from the warranty to the extent permitted by law.
There is no warranty claim for damage resulting from improper use, faulty assembly, commissioning, operation, modifications, or repairs by the customer or third parties without the consent of arcotec.
Arcotec shall be liable without limitation for damages resulting from willful misconduct or gross negligence, for damages resulting from injury to life, limb, or health, for claims under the Product Liability Act, and in cases where a warranty has been assumed.
In the event of a breach of material contractual obligations (cardinal obligations) due to simple negligence, arcotec’s liability is limited to foreseeable damages typical for this type of contract. Material contractual obligations are those whose fulfillment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely.
Any further liability of arcotec in cases of simple negligence is excluded.
The foregoing limitations of liability also apply in favor of arcotec’s legal representatives, employees, and vicarious agents.
Claims under these provisions shall be barred by the statute of limitations one year after they arise.
Arcotec reserves all ownership and copyright rights to the products, drawings, plans, samples, software, technical descriptions, and other documents supplied by arcotec. These may not be reproduced, distributed, modified, or made available to third parties without prior written consent.
The customer is granted a simple, non-exclusive, and non-transferable right of use to the delivered software and other copyright-protected documents for use in connection with the respective hardware supplied. Decompilation, reverse engineering, or circumvention of technical protection measures is prohibited unless expressly permitted by law.
Arcotec processes the customer’s personal data (in particular that of the contact persons) for the purpose of initiating and executing contracts on the basis of Art. 6(1)(b) GDPR, as well as to safeguard legitimate interests (Art. 6(1)(f) GDPR). Details can be found in the privacy policy available in the web shop.
The customer agrees that contract-related information (e.g., orders and order confirmations, invoices, payment reminders) may be transmitted electronically, in particular via email.
The customer is entitled to set off claims only if the customer’s counterclaim has been legally established, is undisputed, or has been acknowledged by arcotec.
The customer is entitled to a right of retention only to the extent that the customer’s counterclaim is based on the same contractual relationship and is undisputed or has been legally established.
The customer may not assign claims arising from the contractual relationship to third parties without the prior written consent of arcotec.
Arcotec is entitled to amend these Terms and Conditions with future effect if legal or technical conditions change or regulatory gaps become apparent and the amendments are reasonable for the customer.
arcotec will inform the customer of changes to the Terms and Conditions in writing. If the customer does not object within 4 weeks of receiving the notice of change, the changes shall be deemed approved. arcotec will specifically note this in the notice.
Changes that substantially alter the parties’ primary obligations require express agreement.
The laws of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of performance and exclusive venue for all disputes arising from or in connection with these Terms and Conditions and the contracts concluded hereunder is—to the extent permitted by law—the registered office of arcotec.
The contract language is German.
Versions of these Terms and Conditions in other languages are provided for clarity only. Only the German version is legally binding.
Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, a valid provision shall be deemed agreed upon that most closely approximates the economic purpose of the invalid provision.
As of December 2025
